Because not all claims require the same level of intervention, we provide a variety of solutions to coordinate care – from early assessment to case closure. Our proactive case management services help improve recovery and get injured workers back on the job faster. Forté’s case managers work closely with the injured worker and treating physician to select the best medical options, and expedite all services to reduce costs – ultimately setting the stage for a positive outcome.

Our early intervention services are key to preventing injured employees from forming a disability mindset and help control claim costs. Nurse case managers can also coordinate integrated services to streamline the managed care process, such as pharmacy benefits and durable medical equipment. In addition, they can facilitate medical treatment through Forté’s own preferred provider organization (PPO) and diagnostic imaging and scheduling networks, which specialize in workers’ comp injuries.

Over-the-Phone and Face-to-Face

Telephonic case management is the most cost effective means of providing ongoing medical care coordination to facilitate a patient’s recovery and to avoid over utilization of treatment. Acting as an additional medical resource, the telephonic case manager works closely with the patient and treating physician to ensure that the best medical options are utilized.

Some claims benefit from face-to-face medical or vocational management, and can help expedite recovery on the more complicated cases that need more intense case management. Our field case managers have extensive education and experience to ensure consistent, high-quality face-to-face services for injured employees. Forté’s field case management services provide direct contact with the patient, medical providers and employer as needed.

Easing the Return-to-Work Process

Forté assists employers with developing successful return-to-work programs. Our knowledgeable case managers assist in educating department leaders and supervisors regarding the program, and work closely with injured workers throughout the process. Forté’s vocational case managers can provide assistance with job description updates. We can also help develop limited duty task lists, which can be used to create suitable alternate positions for injured workers.